General

All animals seen at Georgia Brown Physiotherapy will be in accordance with the Veterinary Surgeon’s Act 1966 and Exemptions Order 2015. Consent must be gained from your veterinarian in order to receive physiotherapy input (unless the enquiry is for a maintenance/check-over assessment in an otherwise healthy dog), and as such, all input may be discussed with your veterinarian as required, with the potential to refer back to your veterinarian for further investigation/input if required.

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Georgia Brown Physiotherapy will contact your veterinarian on your behalf to gain consent for your animal to be treated. This must be received back to me from your vet prior to your pet's initial physiotherapy assessment.

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GP/doctor consent is not required for human physiotherapy and as such, you can self-refer directly to me and provide self-consent for your own physiotherapy needs.

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Georgia Brown Physiotherapy reserves the right to refuse treatment if it is deemed to be unsuitable, inappropriate or unsafe.

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There is no guarantee of effectiveness of success of Physiotherapy treatment. 

 

Physiotherapy treatments may include individualised exercise prescription, advice on condition management/equipment needs, electrotherapeutic modalities, and/or manual techniques including soft tissue/joint mobilisation and stretches; and that each individual patient will require different approaches. There is no guarantee of specific treatments if Georgia Brown Physiotherapy deems it unsafe or inappropriate for the patient.

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There are small but possible risk factors of treatment including joint/muscle soreness, bruising, or skin reactions (for any electrotherapeutic modalities) and so you agree to rely on the physiotherapist to exercise proper judgement during the course of treatment to make decisions upon your/your animal's best interest.

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Georgia Brown Physiotherapy must be informed of any infectious or contagious diseases that you/your animal may currently have/may have developed throughout the treatment course, so that she may take appropriate actions with Personal Protective Equipment or make a decision to not treat.

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Animal owners are requested to provide adequate restraining equipment, to keep their animals safely under control as necessary, and to be present throughout the animal’s treatment sessions.

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Georgia Brown Physiotherapy confirms to hold professional and public indemnity insurance in respect of your/your animal's treatment. 

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Georgia Brown Physiotherapy confirms to be regulated by the Association of Chartered Physiotherapists in Animal Therapy (ACPAT), Health and Care Professions Council (HCPC) and Chartered Society of Physiotherapists (CSP).

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If you/your animal have been seen by Georgia Brown Physiotherapy previously, but have not been seen for more than 12 months (or if treatment is required for a separate condition), an initial assessment cost will re-apply. See prices.​

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Payment

Payment is required on the day of the appointment, at the end of each session by card, cash or direct bank transfer prior to the physiotherapist leaving the location.

 

Payment must still be made by the owner where input might form part of an insurance claim, and it is the client/owner’s responsibility to seek reimbursement from their insurance company as required. Please ensure you have confirmed with your insurers beforehand that your claim will be accepted by them.

 

Georgia Brown Physiotherapy will provide a receipt after each session for your records, and to support any insurance claims. 

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Please note that Georgia Brown Physiotherapy reserves the right to pursue unpaid accounts in an appropriate manner, which may include debt collection service or civil proceedings. Any additional costs that might ultimately be incurred to Georgia Brown Physiotherapy in the process of having to recover outstanding fees will be added to the balance of your account.

 

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Cancellation Policy

Cancellation or postponements on the same day of the appointment will be charged 50% of the price.

 

Lateness of 30 minutes or more without prior notification will also be deemed as a cancellation if Georgia Brown Physiotherapy is not able to wait due to other booked appointments, thus will incur the same fees (e.g. in the event of the client not being at the agreed location at the agreed time).

 

Following repeat cancellations, Georgia Brown Physiotherapy reserves the right to request full payment of treatment fees in advance when re-booking. It is understood that things can happen out of your control at short notice but please notify me as soon as possible, to ensure time is not wasted and that another animal/client may be able to benefit from your appointment space instead.

 

If Georgia Brown Physiotherapy is >30 minutes late, she will honour the appointment time length, or rearrange if the client has other commitments on the initial agreed date.

 

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Privacy

All client and animal details are strictly bound by client confidentiality law within the Veterinary Surgeons Act 1966 and the Data Protection Act 1998.

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Georgia Brown Physiotherapy complies with the General Data Protection Regulation (GDPR) in securely storing your personal details and any written patient notes, images or videos.

Pictures and videos may be taken during the session in order to monitor client/patient progression and for use on social media. This information/statement will be included in the owner/client consent form signed on the day of initial assessment. Please ensure you inform Georgia Brown Physiotherapy if you do not consent to any images or videos being taken.

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For animal physiotherapy, Georgia Brown Physiotherapy reserves the right to discuss the animal’s case with the referring veterinary surgeon as required, with the potential to refer back to your veterinarian for further investigation/input.

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For humans physiotherapy, Georgia Brown Physiotherapy can discuss any concerns with your GP should I wish for this to be done (upon discussion).