top of page

Terms and Conditions


All animals seen at Georgia Brown Physiotherapy will be in accordance with the Veterinary Surgeon’s Act 1966 and Exemptions Order 2015. Consent must be gained from your veterinarian in order to receive physiotherapy input, and as such, all input may be discussed with your veterinarian as required, with the potential to refer back to your veterinarian for further investigation/input if required.

If your animal was not referred directly by your veterinarian, you can print out one of our referral forms to take to your vet to sign, or Georgia Brown Physiotherapy can contact your veterinarian on your behalf to gain consent for your animal to be treated. The veterinary consent form must be returned to Georgia Brown Physiotherapy prior to the initial assessment via email. The owner will then need to fill out an owner consent form on the day of the initial assessment which will be provided by Georgia Brown.

Georgia Brown Physiotherapy reserves the right to refuse treatment if it is deemed to be unsuitable, inappropriate or unsafe.

There is no guarantee of effectiveness of success of Physiotherapy treatment. 


Physiotherapy treatments may include individualised exercise prescription, advice on condition management/equipment needs, electrotherapeutic modalities, and/or manual techniques including soft tissue/joint mobilisation and stretches; and that each individual patient will require different approaches. There is no guarantee of specific treatments if Georgia Brown Physiotherapy deems it unsafe or inappropriate for the patient.

There are small but possible risk factors of treatment including joint/muscle soreness, bruising, or skin reactions (for any electrotherapeutic modalities) and so you agree to rely on the physiotherapist to exercise proper judgement during the course of treatment to make decisions upon your/your animal's best interest.

Georgia Brown Physiotherapy must be informed of any infectious or contagious diseases that you/your animal may currently have/may have developed throughout the treatment course, so that she may take appropriate actions with Personal Protective Equipment or make a decision to not treat.

All animals will need to be dry (and horses to be brushed clean free of mud or dirt) in order for effective assessment and treatment to take place.


Animal owners are requested to provide adequate restraining equipment, to keep their animals under control and to be present throughout the animal’s treatment sessions.

Humans can self-refer without consent from GP/doctor. A consent form can be completed by the patient themselves at the time of the initial assessment

Georgia Brown Physiotherapy confirms to hold professional and public indemnity insurance in respect of your/your animal's treatment. 

Georgia Brown Physiotherapy confirms to be regulated by the Association of Chartered Physiotherapists in Animal Therapy (ACPAT), Register of Animal Musculoskeletal Practitioners (RAMP), Health and Care Professions Council (HCPC) and Chartered Society of Physiotherapists (CSP).

If you/your animal have been seen by Georgia Brown Physiotherapy previously, but have not been seen for more than 12 months (or if treatment is required for a separate condition), an initial assessment cost will apply. See prices.

I understand it is my responsibility on behalf of myself/my animal to participate in all aspects of the programme as it is imperative to its success.


I understand I can discuss the treatment interventions for me/my animal at any time with my physiotherapist, who will explain the reasoning, the benefits or the potential side effects of each intervention.



Payment is required on the day of the appointment, at the end of each session by card, cash or direct bank transfer prior to the physiotherapist leaving the location.


Payment must still be made by the owner where input might form part of an insurance claim, and it is the owner’s responsibility to seek reimbursement from their insurance company as required. Please ensure you have confirmed with your insurers beforehand that your claim will be accepted by them.


Georgia Brown Physiotherapy will provide a receipt after each session for your records, and to support any insurance claims. If any additional administration (additional to the receipt provided) is required by the insurance company by Georgia Brown Physiotherapy, an admin fee of £5 will apply.

Please note that Georgia Brown Physiotherapy reserves the right to pursue unpaid accounts in an appropriate manner, which may include debt collection service or civil proceedings. Any additional costs that might ultimately be incurred to Georgia Brown Physiotherapy in the process of having to recover outstanding fees will be added to the balance of your account.


Cancellation Policy

Cancellation or postponements on the same day of the appointment will be charged 50% of the price.


Lateness of 30 minutes or more without prior notification will also be deemed as a cancellation if Georgia Brown Physiotherapy is not able to wait due to other booked appointments, thus will incur the same fees (e.g. in the event of the client not being at the agreed location at the agreed time).


Following repeat cancellations, Georgia Brown Physiotherapy reserves the right to request full payment of treatment fees in advance when re-booking. It is understood that things can happen out of your control at short notice but please notify me as soon as possible, to ensure time is not wasted and that another animal/client may be able to benefit from your appointment space instead.


If Georgia Brown Physiotherapy is >30 minutes late, she will honour the appointment time length, or rearrange if the client has other commitments on the initial agreed date.



All client and animal details are strictly bound by client confidentiality law within the Veterinary Surgeons Act 1966 and the Data Protection Act 1998.

Georgia Brown Physiotherapy complies with the General Data Protection Regulation (GDPR) in securely storing your personal details and any written patient notes, images or videos.

Pictures and videos may be taken during the session in order to monitor client/patient progression and for use on social media. This information/statement will be included in the owner/client consent form signed on the day of initial assessment. Please ensure you inform Georgia Brown Physiotherapy if you do not consent to any images or videos being taken.

Georgia Brown Physiotherapy reserves the right to discuss the animal’s case with the referring veterinary surgeon as required, with the potential to refer back to your veterinarian for further investigation/input.

For humans, Georgia Brown Physiotherapy can discuss any concerns with your GP should I wish for this to be done (upon discussion).

bottom of page